[ironwall]

lol they fail, will this game still be online? maybe freeeeeee?! but w/e gotta call tomorrow. I spoke to my CC company, actually a girl who plays FFXI and she told me she had the same issue today which is pretty funny and cool.

I'll read up more on the XIV when I get back.

[Prothescar]

EDIT: Damn you Prothescar

[Pinkninja]

This was the exact same reason i was banned. SE double charged me and I ended up paying them after i chargebacked cause i wanted to play. one year later boom! I didn't even bother to call these stupid bastards i just started over to enjoy the game since there is nothing I could do against them for it. yay for ToA >.>

[Ture]

my 2nd acct just got LM-17d, no action on my main so far. I am going to have a nice chat with them in the morning.

[Prothescar]

If I were double charged, asked for my money back, was refused, went through my CC, and then got banned a year later, I'd sue SE for all their worth.

[rambus]

If I were double charged, asked for my money back, was refused, went through my CC, and then got banned a year later, I'd sue SE for all their worth.

short version:

I get charged for an ID that is not mine
SE> we do not give refunds.
went to BBB
SE> in ToS we do not give refunds
me> call CC for charge back
3 years later> get banned/ still can not log in

btw I received my 3rd account recently like on the 20th or so, and on the 29th this morning that "monthly payment is up" < SE rep said this (this is why i wanted the first log cuz i wanted to prove this -.-)

I augured over this with the POL center when i was trying to get my accounts reactivated, because I pulled out the chat thing right away to talk about the error i was unable to get a chat log of it.

so the next call back I did ( took about 2 hrs for them to repay) they said there is nothing they can do about the error.
I tried asking why i was able to log in one and change the CC but the others get this "UCS5024 error"

So as i was trying to ask for this log because the system did not give it to me (it was overwritten with the second call, I did not know it would do this and lost it)
I was trying to explain to the rep why i was unable to get the log, and ifi could get the log somehow, and why I can not enter a CC for the accounts.

at that point i was cut off.

Customer: I was able to get into pol with that account you know why i cant with XXXX6666?
Customer: but it never gave me that option
SEI POL ______: The bans are all reversed.
SEI POL ______: You will have to update credit card information.
Customer: i mean for this long thing i was not able to e mail ot my self
Customer: is there back buttion i can use somehow i never closed the window or anyhting
SEI POL ______: You will have to try but I do not believe there is. Copy paste the chat just in case this time. ( i have to try?, try what? but not really answering the question.)
SEI POL _____: Are there any other issues I can assist you with right now, ?
Customer: is there a way i can go back liek a back buttion to other log?
Customer: cuz i never cloed it
Customer: when i cliekd on the link to chat again it overrode the last one
SEI POL _______: You will have to check. I do not believe you can.
SEI POL _______: And we cannot send logs.
SEI POL _______: Are there any other issues I can assist you with right now, ?
Customer: no butt what do you mean i need to check? check what? its not my fault it overrode the last log
SEI POL _______: You can see after I end the chat shortly, if you can recover that information.
SEI POL _______: We cannot send logs. I am sorry. ( i was trying to type out that I was unable to log into one but i was able to do it for other andi wanted to know why)
SEI POL _______: As it seems you have no other new issues I can assist you with, I will have to end the chat at this time.
SEI POL _______: Thank you for visiting PlayOnline Chat support, ! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.

this whole thing is pissing me off and why in the fuck do i have to pay for a full month to pay about 10 days? the month ant even over!

[Kaosmage]

I also woke up to LM-17 today... so i called SE and they said it was np and removed my ban and said i can log in.... i go out with a friend, come in, and says i have to reactivate my CC.. i try it and it gives me a new error.. saying stuff like cannot do this, please log out.... called up SE again and said i might not be able to log in for like 24hs, anyone else get this?

[rambus]

I also woke up to LM-17 today... so i called SE and they said it was np and removed my ban and said i can log in.... i go out with a friend, come in, and says i have to reactivate my CC.. i try it and it gives me a new error.. saying stuff like cannot do this, please log out.... called up SE again and said i might not be able to log in for like 24hs, anyone else get this?

that is what im complaining about, SE did not tell me that when i complained, why in the fuck some know what is going on and some dont?

anyrate guess we will see

the one account i just reactivated was in POL np i changed the CC on that one.

though on that one the CC was not deleted, they said something about deleating the numbers.

[Kaosmage]

well it said in the email i got something about chargeback, but i never asked for money back or anything,,, never had a GM warning.... and i cant even get online

[KeysOfOdin]

Got the same bulls*it. Here's the log.

You have been connected to SEI POL Diego.
SEI POL Diego: Hello, Steve, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
Steve Berger: hi
Steve Berger: hi
SEI POL Diego: May I please have the first four numbers and last four numbers of the credit card for this account?
Steve Berger: *********(credit card numbers)

Steve Berger: It's not my card, it's my friend's card
Steve Berger: he contacted you earlier but his english skill is lacking
Steve Berger: I want this to be explained to me
SEI POL Diego: Thank you, I have verified your information. Unfortunately, we are unable to correct the issue at this time, but if you please try back tomorrow, we will do our best to get your account fully reactivated.
Steve Berger: what happened?
Steve Berger: your email was everything but clear
SEI POL Diego: We have recently implemented a new policy where we need to verify the identity of account holders if there have ever been chargebacks or changes to pertinent credit card information in the past. This is a measure to ensure the security of our customers.
Steve Berger: same goes from POL message
SEI POL Diego: I sincerely apologize for the inconvenience. It seems that our system will be unable to reinstate accounts that were banned today for at least another 24 hours. But if you please call back tomorrow, we will do our best to help resolve your issue.
Steve Berger: ...don't tell me this couldn't have been made by only contacting us
Steve Berger: with the security token, the risks for our accounts are ridiculously low
Steve Berger: I don't think it deserved such actions
SEI POL Diego: Unfortunately, it would have been logistically impossible to personally contact every account holder before implementing this policy. After we address the necessary issues, we should have a more secure system in the future.
Steve Berger: I'm not happy at all with you company custumer's service right now
Steve Berger: then you should have put a message on the official website, or an option in POL to reactivate it right away
SEI POL Diego: Again, we sincerely apologize for your inconvenience and hope to take care of this issue for you as soon as possible.
Steve Berger: Soooo, you tell me our accounts will be available tomorow?
SEI POL Diego: We will be here tomorrow, and we will be ready to receive your call then.
Steve Berger: my call?
SEI POL Diego: Your chat. We are eager to get you back online enjoying our game.
Steve Berger: I'll have to call again to have my account unblocked?
SEI POL Diego: Yes, an agent cannot do anything to an account unless they are connected to the account user.
SEI POL Diego: For security purposes.
Steve Berger: waiting for your chief manager tomorrow?
SEI POL Diego: We are working hard to address all account issues.
Steve Berger: what's up, why not taking notes for your boss to unblock all accounts that has been verified?
Steve Berger: instead of making us all to recall your
Steve Berger: you*
Steve Berger: its not very effective way to treat custumers sir
Steve Berger: anyway, I'll recall tomorrow
Steve Berger: it seems like I won't get any satisfying answers from you
Steve Berger: it seems like I won't get any satisfying answers from you
SEI POL Diego: We apologize for the inconvenience and look forward to addressing your issue as soon as possible. Are there any other issues I can assist you with right now, Steve?
Steve Berger: I'm out, see you tomorrow
SEI POL Diego: Thank you for visiting PlayOnline Chat support, Steve! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!

Piss poor customer's service as someone said earlier

[Kaosmage]

yea i got the same BS to when i did live chat.... they told me something about increasing account security and call back tomorrow,,, but since i have time to call them in the next 2 days i can only hope the error isnt there when i get home from work. but it feels like they randomly picked ppl to get this LM17... like i mean... i did nothing to deserve this...

[rambus]

SEI POL Diego: I sincerely apologize for the inconvenience. It seems that our system will be unable to reinstate accounts that were banned today for at least another 24 hours. But if you please call back tomorrow, we will do our best to help resolve your issue.

mine DID NOT TELL ME THIS. mine said we need to call you when that error is fixed

Customer: no i keep gettings this error
Customer: POL im getting UCS5025 Invalid process
SEI POL _____: We cannot release chat logs after its already been exited.
Customer: when i try to put a CC for any of those 3
SEI POL ____: You have the option to print or email once the chat is completed.
Customer: I did not exit it though i made a new call right away because of this error
SEI POL _____: We have been receiving this issue today. We are still looking into a resolution in regards to the error.
Customer: it never gave me that no
SEI POL _____: At this time I will have to obtain your contact information so that once we have resolved the issue we can contact you.
SEI POL _______: What is your Phone Number and Email Address?
Customer: 555 - 555- 5555
Customer: SEcanbiteME@eatmeout.net
Customer: this chat log never gave me option to e mail the copy of the log, i wanted it this new call erased it somehow
SEI POL ____: Thank you.
SEI POL _____: I apologize for the inconvenience but once we have a resolution to the issue we will contact you. Try updating the credit card information every now and then just in case.
SEI ______: Are there any other issues I can assist you with right now, ?

[Kaosmage]

SEI POL Diego: I sincerely apologize for the inconvenience. It seems that our system will be unable to reinstate accounts that were banned today for at least another 24 hours. But if you please call back tomorrow, we will do our best to help resolve your issue.

the guy told me the same thing.. told me to wait 24hs til it might be fixed

[ironwall]

that's what I'm saying man..... I got the same shit from my SEI.
Except when I mentioned piss poor customer service he fell back on the "It's for a good purpose, to ensure the security of our customers.."

The customers you sent a message to letting them know they've been banned for violation of the BS policy your own company doesn't even go by?

Pathetic. Bet Blizzard is laughing right now.

[Kaosmage]

well as long as this doesnt permanently ban me for nothing, i wont care, but damn this shit is stupid when i can log into another account that i use the same credit card with but i cant log into my main.

[ironwall]

for sure.

Very unfortunate. I wanted another Angel Skin today too. Fuckers.

[rambus]

well as long as this doesnt permanently ban me for nothing, i wont care, but damn this shit is stupid when i can log into another account that i use the same credit card with but i cant log into my main.

the thing is all of mine where banned, what happend was when I got that extra account on my CC i did not notice it right away and this is why.

it was in the winter like after febuary or something like this where SE did not charge me 1 month, then the next month i get 8 charges.

at the time for w/e reason I did not care/ did not feel like dealing with it ( i think i called CC to see if i was indeed not chagred for a month? i can't remember)

so a month later i see 4 charges on my CC this was a red flag now i only have 3 accts i pay for. so i went though the ordeal i discrbided ealier, called SE > BBB> chargeback. after that I put each account on a different CC ( just so i can notice extra charges easier) and I think i got new CCs just in case of stolen number.

and now they all get banned It really confuses me.

[Kaosmage]

luckily i had nothing important to do today.. just played on a friends account, but still, my only day off, and have to do deal with this shit

[Littlebender]

short version:

I get charged for an ID that is not mine
SE> we do not give refunds.
went to BBB
SE> in ToS we do not give refunds
me> call CC for charge back
3 years later> get banned/ still can not log in

btw I received my 3rd account recently like on the 20th or so, and on the 29th this morning that "monthly payment is up" < SE rep said this (this is why i wanted the first log cuz i wanted to prove this -.-)

I augured over this with the POL center when i was trying to get my accounts reactivated, because I pulled out the chat thing right away to talk about the error i was unable to get a chat log of it.

so the next call back I did ( took about 2 hrs for them to repay) they said there is nothing they can do about the error.
I tried asking why i was able to log in one and change the CC but the others get this "UCS5024 error"

So as i was trying to ask for this log because the system did not give it to me (it was overwritten with the second call, I did not know it would do this and lost it)
I was trying to explain to the rep why i was unable to get the log, and ifi could get the log somehow, and why I can not enter a CC for the accounts.

at that point i was cut off.

Customer: I was able to get into pol with that account you know why i cant with XXXX6666?
Customer: but it never gave me that option
SEI POL ______: The bans are all reversed.
SEI POL ______: You will have to update credit card information.
Customer: i mean for this long thing i was not able to e mail ot my self
Customer: is there back buttion i can use somehow i never closed the window or anyhting
SEI POL ______: You will have to try but I do not believe there is. Copy paste the chat just in case this time. ( i have to try?, try what? but not really answering the question.)
SEI POL _____: Are there any other issues I can assist you with right now, ?
Customer: is there a way i can go back liek a back buttion to other log?
Customer: cuz i never cloed it
Customer: when i cliekd on the link to chat again it overrode the last one
SEI POL _______: You will have to check. I do not believe you can.
SEI POL _______: And we cannot send logs.
SEI POL _______: Are there any other issues I can assist you with right now, ?
Customer: no butt what do you mean i need to check? check what? its not my fault it overrode the last log
SEI POL _______: You can see after I end the chat shortly, if you can recover that information.
SEI POL _______: We cannot send logs. I am sorry. ( i was trying to type out that I was unable to log into one but i was able to do it for other andi wanted to know why)
SEI POL _______: As it seems you have no other new issues I can assist you with, I will have to end the chat at this time.
SEI POL _______: Thank you for visiting PlayOnline Chat support, ! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.

this whole thing is pissing me off and why in the fuck do i have to pay for a full month to pay about 10 days? the month ant even over!

Probably thought you were RMT (Chinese) due to your horrible grammar, which most likely hurt your case even more kekeke.

[rambus]

RMT can't mutate them selfs and attack SE though: