[Icerat]

Wow, they are banning all kinds of people.........but I bet I get 15 tells tonight from some bitch named Qjklkjijdhjel that wants me to buy gil for $18.49/mil and use my coupon BR74 for 5% more.

Fucking fail SE.

[Corrderio]

Wow, they are banning all kinds of people.........but I bet I get 15 tells tonight from some bitch named Qjklkjijdhjel that wants me to buy gil for $18.49/mil and use my coupon BR74 for 5% more.

Fucking fail SE.

I know, that shit is really pissing me off.

[ironwall]

So technical issue. Apparently SE is too busy sucking cock to unban accounts.

Having difficulties* and issuing ban complaints to clear things up, I actually had something to do tonight. They better wave a months fee after this BS.

[rambus]

So technical issue. Apparently SE is too busy sucking cock to unban accounts.

Having difficulties* and issuing ban complaints to clear things up, I actually had something to do tonight. They better wave a months fee after this BS.

you know they are not going to,

they would not even reimburse me for an account that wasn't mine

[KeysOfOdin]

I called back today, here's the log.I wanna kill someone right now.




Wait one moment while you are being connected. To better assist you, please have the following information ready:
PlayOnline ID,
Full name on the account,
Date of birth,
PlayOnline registration code,
First 4 and last 4 digits of the CC.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to SEI POL Chris S.
SEI POL Chris S: Hello, Steve, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SEI POL Chris S: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving.
SEI POL Chris S: May I please have the first 4 and last 4 of the credit card on the account?
Steve Berger: you banned my accouny yesterday for chargeback or whatever on credit card
Steve Berger: ************
SEI POL Chris S: Steve, please hold while I look into your issue.
Steve Berger: I want this problem solved right now
Steve Berger: I've been patient enough, I had to skip Limbus yesterday because of your poor customer's servives
Steve Berger: you told me to recall today, so here we go
Currently experiencing network delays, one moment please....
Network connection re-established.
SEI POL Chris S: Just a few minutes. I am looking into your issue. Thank you for your patience.
SEI POL Chris S: I apologize. I am still looking into your issue. I will be back with you as soon as I can. Thank you for your patience.
SEI POL Chris S: Ok, I am back. Thank you for holding.
SEI POL Chris S: May I please have a contact email and phone number for you please?
Steve Berger: ok
SEI POL Chris S: Are you there?
Steve Berger: 418-721-????
Steve Berger: its in Quebec/Canada
Currently experiencing network delays, one moment please....
Network connection re-established.
SEI POL Chris S: Ok, and what about an email address please?
Steve Berger: and oh, I speaks french
Steve Berger: so its not gonna be as easy for me than live chat
Steve Berger: my email is ??????@hotmail.com
SEI POL Chris S: Unfortunately the account is still currently banned. I have gone ahead and escalated this issue to my supervisor and it something currently being looked into. You will be contacted,by email, when the issue is resolved. There is unfortunately no ETA for this, but it is being actively looked into.
Steve Berger: what?
Steve Berger: what is this nonsense
Steve Berger: you really want to lose players?
Steve Berger: I did nothing wrong
Steve Berger: I want my account right now sir
Steve Berger: Am I clear enough
Steve Berger: you point me what I did that is wrong or you unban me right now
SEI POL Chris S: Unfortunately that is not currently possible.
SEI POL Chris S: Again this issue has been escalated and you will be contacted regarding this.
Steve Berger: hey
Steve Berger: I missed yesterday's Limbus run because of your huge incompetent behavior
Steve Berger: I'm very mad about it right now
Steve Berger: solve this problem right now
SEI POL Chris S: I do apologize, but unfortunately again I have escalated this and you will be contacted by email when it is resolved.
SEI POL Chris S: Are there any other issues I can assist you with right now, Steve?
Steve Berger: dont serve me the same bullshit
Steve Berger: I want this to be solved right away
Steve Berger: I have only one issue, and this is this one...and you will solve it right away sir
Steve Berger: I want to talk to your chief manager
SEI POL Chris S: Unfortunately the manager will give you the exact same information. I do apologize. But unfortunately at this point, you will need to be wait to be contacted regarding this.
Steve Berger: I'm not gonna let this company laugh at me sir
SEI POL Chris S: Are there any other issues I can assist you with right now, Steve?
Steve Berger: you unblock it right NOW!
SEI POL Chris S: As I have stated, unfortunately that is not currently possible. This issue has been escalated and you will be contacted regarding it.
SEI POL Chris S: Are there any other issues I can assist you with right now, Steve?
Steve Berger: my friend, the owner of this CC had his account unblocked, and not mine
Steve Berger: what the fuck is going on
SEI POL Chris S: Steve, I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time.
Steve Berger: are you unbanning accounts randomly?
SEI POL Chris S: Thank you for visiting PlayOnline Chat support, Steve! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.


They will shove FFXIV up their ass, I won't buy any SE games anymore and I'm thinking about leaving this game. Paying for such a shitty service is insulting. The problem is, I love my toon way more than the game itself...I need to make a decision.

[rambus]

I called back today, here's the log.I wanna kill someone right now.




Wait one moment while you are being connected. To better assist you, please have the following information ready:
PlayOnline ID,
Full name on the account,
Date of birth,
PlayOnline registration code,
First 4 and last 4 digits of the CC.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to SEI POL Chris S.
SEI POL Chris S: Hello, Steve, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SEI POL Chris S: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving.
SEI POL Chris S: May I please have the first 4 and last 4 of the credit card on the account?
Steve Berger: you banned my accouny yesterday for chargeback or whatever on credit card
Steve Berger: ************
SEI POL Chris S: Steve, please hold while I look into your issue.
Steve Berger: I want this problem solved right now
Steve Berger: I've been patient enough, I had to skip Limbus yesterday because of your poor customer's servives
Steve Berger: you told me to recall today, so here we go
Currently experiencing network delays, one moment please....
Network connection re-established.
SEI POL Chris S: Just a few minutes. I am looking into your issue. Thank you for your patience.
SEI POL Chris S: I apologize. I am still looking into your issue. I will be back with you as soon as I can. Thank you for your patience.
SEI POL Chris S: Ok, I am back. Thank you for holding.
SEI POL Chris S: May I please have a contact email and phone number for you please?
Steve Berger: ok
SEI POL Chris S: Are you there?
Steve Berger: 418-721-????
Steve Berger: its in Quebec/Canada
Currently experiencing network delays, one moment please....
Network connection re-established.
SEI POL Chris S: Ok, and what about an email address please?
Steve Berger: and oh, I speaks french
Steve Berger: so its not gonna be as easy for me than live chat
Steve Berger: my email is ??????@hotmail.com
SEI POL Chris S: Unfortunately the account is still currently banned. I have gone ahead and escalated this issue to my supervisor and it something currently being looked into. You will be contacted,by email, when the issue is resolved. There is unfortunately no ETA for this, but it is being actively looked into.
Steve Berger: what?
Steve Berger: what is this nonsense
Steve Berger: you really want to lose players?
Steve Berger: I did nothing wrong
Steve Berger: I want my account right now sir
Steve Berger: Am I clear enough
Steve Berger: you point me what I did that is wrong or you unban me right now
SEI POL Chris S: Unfortunately that is not currently possible.
SEI POL Chris S: Again this issue has been escalated and you will be contacted regarding this.
Steve Berger: hey
Steve Berger: I missed yesterday's Limbus run because of your huge incompetent behavior
Steve Berger: I'm very mad about it right now
Steve Berger: solve this problem right now
SEI POL Chris S: I do apologize, but unfortunately again I have escalated this and you will be contacted by email when it is resolved.
SEI POL Chris S: Are there any other issues I can assist you with right now, Steve?
Steve Berger: dont serve me the same bullshit
Steve Berger: I want this to be solved right away
Steve Berger: I have only one issue, and this is this one...and you will solve it right away sir
Steve Berger: I want to talk to your chief manager
SEI POL Chris S: Unfortunately the manager will give you the exact same information. I do apologize. But unfortunately at this point, you will need to be wait to be contacted regarding this.
Steve Berger: I'm not gonna let this company laugh at me sir
SEI POL Chris S: Are there any other issues I can assist you with right now, Steve?
Steve Berger: you unblock it right NOW!
SEI POL Chris S: As I have stated, unfortunately that is not currently possible. This issue has been escalated and you will be contacted regarding it.
SEI POL Chris S: Are there any other issues I can assist you with right now, Steve?
Steve Berger: my friend, the owner of this CC had his account unblocked, and not mine
Steve Berger: what the fuck is going on
SEI POL Chris S: Steve, I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time.
Steve Berger: are you unbanning accounts randomly?
SEI POL Chris S: Thank you for visiting PlayOnline Chat support, Steve! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.


They will shove FFXIV up their ass, I won't buy any SE games anymore and I'm thinking about leaving this game. Paying for such a shitty service is insulting. The problem is, I love my toon way more than the game itself...I need to make a decision.

and people ask me why i stay when why do you still play if you hate SE so much, im glad im not nuts and others feel like this too, but a bigger part was my friends, someone was considering quitting i think after this happened to me.

one thing i need to advice you however, these POL people do what they want, so you need to treat them nicely. I am very puzzled this person gave you this replay, didn't you conact them yesterday too or was that someone else?

[KeysOfOdin]

You're right, I did and yesterday, I was very nice with the man...not today. I have Einherjar tomorrow and if I miss it, I'll have to skip next Odin. I'm very mad right now and if that guy can't understand that this issue is insulting customers, he can go fuck himself. I've quit jobs where I thought customers and the staff was not treated decently...I can't stand injustice. He got a piece of my mind and the company fully derserved it. If you all call them without being mad, they will continu to fuck things up. I want chat and phone agent to tell their manager that customers are VERY mad...so the company knows how bad this issue is seen by us.

[rambus]

You're right, I did and yesterday, I was very nice with the man...not today. I have Einherjar tomorrow and if I miss it, I'll have to skip next Odin. I'm very mad right now and if that guy can't understand that this issue is insulting customers, he can go fuck himself. I've quit jobs where I thought customers and the staff was not treated decently...I can't stand injustice. He got a piece of my mind and the company fully derserved it. If you all call them without being mad, they will continu to fuck things up. I want chat and phone agent to tell their manager that customers are VERY mad...so the company knows how bad this issue is seen by us.

ya I reread it I do not know why yours is taking longer then mine. there is a different issue here, they never make up lost time ( like in your case lost events) when they are the ones screwing up. most business ( in fact i think all do) give some type of reimbursement. same thing with SE's failed bots porting real players doing salavge messing up their runs. (SE's bot was a failed attempt trying to jail RMT)

[Metticus]

No you were banned?? What the hell.

[Knight Of Apocalypse]

So wait, did you get your char back ramboy?

[rambus]

So wait, did you get your char back ramboy?

all 3 yeah loged on this morning, didnt get that retarded error anymore

[Val IV]

I've been boycotting SE ever since I quit playing this shitty game in 2005. Modchips FTW; SE will never get another dollar from me for the way they treat paying customers of theirs.

[Knight Of Apocalypse]

all 3 yeah loged on this morning, didnt get that retarded error anymore

Good to hear man, I'm still waiting on POL to send me email to verify my account after it was jacked =P They are horrible on all aspects of customer service and productivity. I swear its just a guy in an office,

Enter Username: "Hmmm today I'll be..... SEI POL Frank. Frank.... hmmmm lets make it something more interesting than that...."



Wait one moment while you are being connected. To better assist you, please have the following information ready:
PlayOnline ID,
Full name on the account,
Date of birth,
PlayOnline registration code,
First 4 and last 4 digits of the CC.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to SEI POL Sir Reginald the IV.
SEI POL Sir Reginald the IV: Hello, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.

[rambus]

I think my biggest pet peave with any call center is when you enter the information before hitting submit or when on phone you give SSN etc

then when you get a rep they ask you the same f**** questions that you answered already, its like what is the point telling you the first time.

like when you do live chat it asks you for ID then they ask you again.... -.-

[Chrono51]

It's somewhat depressing that SE would do something like this. I too have been randomly banned. I've never even done a chargeback nor knew that I could lol, I just took the dick when it came to double charges, just to be completely shunned from the game .

Next problem is that its going to be hard for me to call them from japan cause i have to work or sleep whenever they are open :/

[Icerat]

Good to hear man, I'm still waiting on POL to send me email to verify my account after it was jacked =P They are horrible on all aspects of customer service and productivity. I swear its just a guy in an office,

Him!!!!!

It's somewhat depressing that SE would do something like this. I too have been randomly banned. I've never even done a chargeback nor knew that I could lol, I just took the dick when it came to double charges, just to be completely shunned from the game .

Next problem is that its going to be hard for me to call them from japan cause i have to work or sleep whenever they are open :/

Someone mentioned on another thread that they have a Japanese call center as well. I would assume they have hours that match the regional timezone, no?

[Knight Of Apocalypse]

I'll admit it, I took a red stapler, Didnt know who it belonged to, but I still took it.

[rambus]

It's somewhat depressing that SE would do something like this. I too have been randomly banned. I've never even done a chargeback nor knew that I could lol, I just took the dick when it came to double charges, just to be completely shunned from the game .

Next problem is that its going to be hard for me to call them from japan cause i have to work or sleep whenever they are open :/

you could try EU too but i think they tell you you need to go NA people

myabe we should start our own lawsuit <3

[Seraphicradienc]

The simple solution, Rambus, is to come play WoW with me.

I've had 2 customer service issues and both times I talked to people that were so cheery AND helpful that I was amazed.

Coilfang is underpopulated and I have to say that Horde absolutely sucks in BGs outside Wintergrasp. It's ironic because Horde wins at least 75% of the Wintergrasps.

If any of you happen to play on Coilfang as Horde, say hi to Cleao. She was my alt in FFXI and thus, became my main since Seraa was taken already - bastards.

[Malum]

*sigh* I've had the same problem. I logged in and was banned because of a charge back. It was stupid too, how the whole thing played out with their customer service. I spent at least an hour trying to get a hold of a cust. service rep through their chat box only for them to take 4, maybe 5, minutes to answer my question. It was unbelievably ridiculous.

Anyway. I went ahead, talked with the rep about that problem and I got it all squared out. I went to log in for Sea a few hours later and I get this error message when I went to reactivate my account. USC and some numbers. I go back to their chat box and wait another hour for a rep only for them to spend 2 minutes telling me that others have been experiencing the same problem. She took down my email and phone number so that they would tell me that the error has been fixed. 'lo and behold! I log in the next day and see that the error is no longer there and I can reactivate my account and play. Damn shitty customer service.

Edit: Looked at my bank statement just now and they double charged me for two months. (Jun , Jul)

Edit 2: Hah, my wife and my brothers are going through the same thing now.