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Account freeze I do not know why the accounts were frozen Rate Topic: -----

#1
User is offline   bingyu51180 

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My Account renewals normal operation of the normal game, but do not know why the freezing I did not buy security token Must purchase the security token I ask you how to avoid account freeze thank you :war:
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#2
User is offline   Littlebender 

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I believe if you suck a decent sized chode your account will not be frozen.
Good luck!
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#3
User is offline   bingyu51180 

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But my account renewals 20 hours to freeze certain Do you know why ?
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#4
User is offline   Dyire 

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You don't need to buy the security token to play. Whats the error number that you get when you try playing? LM-##?
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#5
User is offline   bingyu51180 

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I do not understand why my account would be frozen renewals 20 hours ? How do renewals is right FX11

Can also say how to prevent the accounts were frozen FINAL FANTASY XI

Renewals of my credit card information are all true, the bank also received remittances,But my account within 20 hours certainly be frozen :unsure:
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#6
User is offline   Dyire 

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If your account has been frozen, it should say some kind of error message when you try to play. Can you post the complete error message?
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#7
User is offline   bingyu51180 

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I do not understand the error message refers to the renewal of my last credit card information with the current credit card information should be consistent ?
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#8
User is offline   bingyu51180 

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Please help me solve this problem is very grateful to
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#9
User is offline   Eikoc 

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Can't help you if you aren't really specific. When you try to log on, it will give you an error (ie- PoL 1556 or 001). As Dyire is asking, what would be the Error it's givin' you? Although from what I can make sense of, there's 2 possibilties. One of them being that your CC info in the account doesn't match the CC you have. That or your CC is about to expire, in which case it'd give you a warning on when it'll expire so you can go get it renewed.
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#10
User is offline   bingyu51180 

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Hnnn.. My Account log shows LM-21 and then I carry out renewals,I used my new credit card get renewal,But I renewals 20 hoursAccounts have been frozen I do not understand my reasons for errors
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#11
User is offline   Eikoc 

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This error?:

Posted Image


Assuming you have enough funds on the CC, there's 2 questions: Are you on PC? If yes, have you had your CC verified? If not, that would likely be the culprit. If not, my only guess is not havin' enough funds. Not sure what else to end up sayin.
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#12
User is offline   bingyu51180 

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Eikoc This mistake How should I renewals is right ?
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#13
User is offline   Eikoc 

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1st by answering the questions that were given:

1) Do you have enough funds in your bank account?
If not, that would likely be the answer.
If yes, please see Question 2

2) Is your card expired?
If yes, then card needs to be renewed.
If not, then ignore the question & proceed to question 3.

3) Do you play FFXI on PC?
If the answer is yes, there's a good chance your CC isn't verified with the CC verification that was put in place awhile go & needs to be verified. Provided it can be verified.
If you aren't playing XI on PC, then see question 1.

Provided you do have the funds, but don't play on PC, then I think you're SoL, as I'm not sure what else to tell you.
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#14
User is offline   bingyu51180 

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I want to use the new credit card,To abandon the past, credit card renewals ,How should I
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#15
User is offline   bingyu51180 

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Can I use the same credit card accounts to bind two games?
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#16
User is offline   Eikoc 

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Can't help you if little information is provided by you on your end.

Edit: And yes, you can use the same CC for more than 1 game, provided you have the funds.
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#17
User is offline   bingyu51180 

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I play games on the computer
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#18
User is offline   bingyu51180 

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I play computer games, renewals must be the USA's IP?
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#19
User is offline   Eikoc 

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^^ kk.
Edit: Saw your other post. :o Did you recall ever doing a chargeback on your CC at all by chance? best bet is to call SE in regards to the issue.

Wish I could give you a bit more info on that. Unfortunately I never had an issue in terms of my CC other than havin to renew it due to it being near it's expiration date. (That & I play on the ps2 ^^)
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#20
User is offline   bingyu51180 

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Hi, thank you so much for your reply, but I have never require a charge back, SE sucks, I really do not know why.


View PostEikoc, on 08 January 2010 - 03:02 PM, said:

^^ kk.
Edit: Saw your other post. :o Did you recall ever doing a chargeback on your CC at all by chance? best bet is to call SE in regards to the issue.

Wish I could give you a bit more info on that. Unfortunately I never had an issue in terms of my CC other than havin to renew it due to it being near it's expiration date. (That & I play on the ps2 ^^)

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