[rambus]

I got an e-mail back saying I need to contact the support center within their hours.I go back to the contact center with the link they gave in the mail and it made me send anther email. how in the fuck do i get to live chat? I miss the old contact method where you can just "click here" to talk to someone. I lost a leve because a GM would not help me at all so i had to logout to fix my game where i lost the leve in doing so.

This post has been edited by rambus: 04 October 2010 - 12:32 PM

[Velhart]

May I ask something? What are you expecting people to say after posting this?

[Rhayve]

rambus, on 04 October 2010 - 12:32 PM, said:

I got an e-mail back saying I need to contact the support center within their hours.I go back to the contact center with the link they gave in the mail and it made me send anther email. how in the fuck do i get to live chat? I miss the old contact method where you can just "click here" to talk to someone. I lost a leve because a GM would not help me at all so i had to logout to fix my game where i lost the leve in doing so.

Just reattempt the leve later on.

[rambus]

Velhart, on 04 October 2010 - 12:42 PM, said:

May I ask something? What are you expecting people to say after posting this?

rambus, on 04 October 2010 - 12:32 PM, said:

I got an e-mail back saying I need to contact the support center within their hours.I go back to the contact center with the link they gave in the mail and it made me send anther email. how in the fuck do i get to live chat? I miss the old contact method where you can just "click here" to talk to someone. I lost a leve because a GM would not help me at all so i had to logout to fix my game where i lost the leve in doing so.

before the support center shit all you had to do is "click here for live chat" with the old site, i don't understand this new cluserfuck site

This post has been edited by rambus: 04 October 2010 - 02:02 PM

[Velhart]

I heard what you said. Instead of ranting, I would ask in a different manner. But that is just me.

[rambus]

Velhart, on 04 October 2010 - 02:31 PM, said:

I heard what you said. Instead of ranting, I would ask in a different manner. But that is just me.

that was actually using restraint, I have a lot more issues and "ranting" about the situation but i was trying to be brief as possible so that question could be answered. I figured some background info was needed to get across that a GM told me go to this technical support while refusing to do a quick fix so i could do my leve. The thing is though I can't even figure out how to "contact" those people past e-mailing, i thought the gm was implying i was needed to vist a livechat.

[Velhart]

Ranting is ranting, can't sugar coat it by saying you used "restraint". Restraint would be simply getting over it without the need to post it.

[Varizen]

I don't think they have any live support available. They won't refund or reimburse you for losses because they don't want to have to deal with people who would lie despite having legitimately lost or to double up on reward. The good news is you don't fully lose in every case. You can always try again the next day. I'm actually fairly certain if you fail, you're allowed to retry after a period of time. I'm not 100% of that. I do know I've had to abandon leves before, and the next day, I was allowed to retry them without trading them in.

Vel and I both lost leves the other night though due to DC. That's been a common complaint since the get go. You DC and you auto lose. Now... you might say well make it doesn't count against people if they DC so thy can try again, unfortunately there are people who would get a group, start their leve, then force dc and keep doing that, so that would allow people to exploit the system.

So instead what they have is if you fail, you can try again after a period of time. Now, if you lost your reward despite having won a leve... once again, they're not going to help you. Instead, I suggest you fill out a bug report:

https://support.na.s...la=1&p=0&fo=279

[rambus]

Velhart, on 04 October 2010 - 10:00 PM, said:

Ranting is ranting, can't sugar coat it by saying you used "restraint". Restraint would be simply getting over it without the need to post it.

you are an idiot, moving on to what Varizen said ill try explain it in a different way cuz i think there is still misunderstanding.

How do i get techial suport like the GM told me to do with the issues of being stuck and not able to use/execute/ missing abilities? even after class changing i was missing the BASIC attack the 1 key was empty. Where and what is this technical support are they talking about?

Dear Customer,

Regarding your request for account support. Please find your answer below.

Unfortunately the Square Enix Support Center cannot assist with this issue via email. Please contact us during our normal business hours at http://support.na.square-enix.com, hours of operation are 9:00 am to 6:00 pm Pacific Standard Time (PST) Monday through Friday.

Thank you for contacting the SQUARE ENIX Support Center.

what does that mean??

This post has been edited by rambus: 05 October 2010 - 03:13 AM

[Velhart]

rambus, on 05 October 2010 - 03:11 AM, said:

you are an idiot, moving on to what Varizen said ill try explain it in a different way cuz i think there is still misunderstanding.

How do i get techial suport like the GM told me to do with the issues of being stuck and not able to use/execute/ missing abilities? even after class changing i was missing the BASIC attack the 1 key was empty. Where and what is this technical support are they talking about?

Dear Customer,

Regarding your request for account support. Please find your answer below.

Unfortunately the Square Enix Support Center cannot assist with this issue via email. Please contact us during our normal business hours at http://support.na.square-enix.com, hours of operation are 9:00 am to 6:00 pm Pacific Standard Time (PST) Monday through Friday.

Thank you for contacting the SQUARE ENIX Support Center.

what does that mean??

Sounds pretty straight forward, they don't want you to e-mail them about it, they want you to "call" them directly. I can already predict them telling you to uninstall the game and reinstall it. And if that doesn't work, they are going to tell you "We will look into it.". Unless you get someone who is actually willing to ask you for your video card specs.

Quote

you are an idiot

Yea not going to get into how many times you have been called out on this, don't think KI could support the bandwidth. Not going to get personal, and not saying I am perfect in this department, but you have a wild tendency to not think before you speak. If you disagree with me, refer to your previous posts.

I am in a humorous mood, so I must apologize for being an asshole.

[-Kaine-]

lol seriously guys enough with it.. you might want to move this topic to flame wars lol.. xd

This post has been edited by -Kaine-: 05 October 2010 - 09:13 AM

[Varizen]

This isn't a flame wars topic. If any thing this belongs in tech support. Can we stop being dicks to Rambus for 5 seconds?

Anyway, what Rambus needs is their unlisted phone number... Check the e-mail for any phone numbers.

If not, do this:

https://support.na.s...php?id=902&la=1

Follow the stops through support and eventually you'll get to phone service. What's going on is you have an issue that's complex enough that they need to talk to you in real time about it, as writing it to you won't explain what you need to do as well.

[GeorgeReturns]

Varizen, on 05 October 2010 - 11:44 AM, said:

This isn't a flame wars topic. If any thing this belongs in tech support. Can we stop being dicks to Rambus for 5 seconds?

Anyway, what Rambus needs is their unlisted phone number... Check the e-mail for any phone numbers.

If not, do this:

https://support.na.s...php?id=902&la=1

Follow the stops through support and eventually you'll get to phone service. What's going on is you have an issue that's complex enough that they need to talk to you in real time about it, as writing it to you won't explain what you need to do as well.

No offense though, they most likely will tell him it is an in game issue that that phone support is only for account and billing related issues. Sorry but that is how the MMO systems work now days (saving monvey and avoiding confrontation).

You can try the phone method but while you wait you should stay logged in with a GM ticket starting with:


------------
"GM chat please 5 minutes time"

"(explain issue that gave reason for your need to speak to a GM)"

"(state what you feel you deserve and why)"

"Thanks >^.^<"
------------

If you are kind and patient you may get what you are asking for, if not then at least it will be fixed in the next patch? Or at least you can make a suggestion and ask the GM to look into sending feedback to change the way leve's react when you disconnect.

(yes vari i have mostly calmed with age and the use of less alcohol)

This post has been edited by GeorgeReturns: 05 October 2010 - 02:50 PM

[MrReinhardt]

Quote

Can we stop being dicks to Rambus for 5 seconds?

I'm not making promises.

[rambus]

how in the fuck does a company manage to get worse in customer service?:

You have been connected to rep
Rep : Hello,Rambus, thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
rep : How may I help you?
Rambus: when I was in game in FFXIV i was stuck and i called a GM
Rambus: the GM did not get me unsuck and i was also having a problem with my commands vanishing to the point i could not do a leve
Rambus: because the commands vanished and resetting them did nothing, class change did not fix it and even my basic attack vanished
Rep: If you are having in-game troubles, please submit a letter to our Special Task Force, or submit a bug report.
Rep: You can do this here: http://support.na.sq...php?id=902&la=1
Rep: Are there any other issues I can assist you with right now, Rambus?
Rambus: yes
Rambus: that does not help me
Rambus: i was told to come here for tech support
Rambus: i do not get tech support sending e mails
Rambus: and i sent countless e mails though that already in fact
Rambus: and it still happens
Rambus: so its not helping
Rep: If you would like technical support, please contact us at: 310 846 0345.
Rep: Thank you for visiting the SQUARE ENIX Support Center, Rambus! Take care and hope to see you online!
Thank you for using InstantService. You may now close this window.

1. How in the fuck does a company give bad customer service and gets worse?
2. I was not done talking, I had more then one issue
3. This is not like WoW where i have to wait 2 hrs, get discontented and wait 2 more hours. ( they had a memory or called me back or something wow did) I cannot hold a phone that long because of my back.

This post has been edited by rambus: 13 October 2010 - 11:10 AM

[Kenshiro]

rambus, on 13 October 2010 - 11:02 AM, said:

I cannot hold a phone that long because of my back.

this made me chuckle

[rambus]

Kenshiro, on 13 October 2010 - 12:08 PM, said:

this made me chuckle

your ignorant then

Quote

Symptoms of a Cervical Herniated Disc
Herniated Disc Videos
View Herniated
Disc Videos

A cervical herniated disc will typically cause pain patterns and neurological deficits as follows:

* C4 - C5 (C5 nerve root) - Can cause weakness in the deltoid muscle in the upper arm. Does not usually cause numbness or tingling. Can cause shoulder pain.
* C5 - C6 (C6 nerve root) - Can cause weakness in the biceps (muscles in the front of the upper arms) and wrist extensor muscles. Numbness and tingling along with pain can radiate to the thumb side of the hand. This is one of the most common levels for a cervical disc herniation to occur.
* C6 - C7 (C7 nerve root) - Can cause weakness in the triceps (muscles in the back of the upper arm and extending to the forearm) and the finger extensor muscles. Numbness and tingling along with pain can radiate down the triceps and into the middle finger. This is also one of the most common levels for a cervical disc herniation (see Figure 1).

This post has been edited by rambus: 13 October 2010 - 12:30 PM

[Kenshiro]

My ignorant? Nigga I broke my neck last year, I don't walk around like a fag crying about pain. I just walk around.

[rambus]

Kenshiro, on 13 October 2010 - 12:49 PM, said:

My ignorant? Nigga I broke my neck last year, I don't walk around like a fag crying about pain. I just walk around.

yes you are.

different back problems effect people different, till you feel pain in your arms after lifting simple shit like a bottle of water, get back to me k?

my doctor did not even expect me be in this bad of shape because of my > HIGH PAIN TORRANCE< so take your elitism elsewhere.

fucking idiot acting like you know what i go though

This post has been edited by rambus: 13 October 2010 - 01:11 PM

[Xani]

Can everyone (excusing Vari, Kaine and George) just stop being obnoxious asshats for two seconds and actually give Rambus some advice? No wonder no one stays in this damn place for long. You ask a simple question and get hassled for the next 4 posts because you may not have the best grammar and/or spelling. You can still read his damn posts - it's not like they're in Arabic.

Sadly, Rambus, I have no idea how to help you on this one. The only thing I can think of is calling them and putting your phone on loudspeaker so you don't have to hold it, or simply re-installing.

This post has been edited by Xani: 13 October 2010 - 01:16 PM